At OnCallColombia, your privacy is not just a policy—it’s a priority. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website or use our services.

By accessing OnCallColombia.com or communicating with us via WhatsApp, email, or any other channel, you consent to the practices described below.

1. Information We Collect

We may collect the following types of personal information to provide and improve our services:

Contact Information: Name, phone number, email address, and WhatsApp ID

Service Information: Details you provide about your needs (e.g., medical, legal, or travel-related)

Transactional Data: Payment records, service requests, coordination history

Technical Information: IP address, browser type, and usage data through analytics tools (for website improvement)

We do not collect or store sensitive health or legal information beyond what is necessary to coordinate the requested service.

2. How We Use Your Information

We use your information exclusively to:

Communicate with you regarding your request

Coordinate and deliver the services you’ve requested

Respond to urgent needs or follow-ups

Improve the quality and responsiveness of our services

Comply with legal obligations (if required by law)

We do not use your information for marketing without your consent.

3. How We Share Your Information

We respect your privacy and take data sharing seriously.

We do not sell, rent, or share your contact information with third parties for marketing or advertising purposes.

We only share your information with service providers when necessary to fulfill the services you requested (e.g., scheduling a doctor, confirming an appointment, processing a legal request).

All providers in our network are contractually obligated to maintain confidentiality and only use the information required for service delivery.

4. Data Security & Safeguards

We maintain strict security protocols to protect your data:

Communications are encrypted through WhatsApp and secure email platforms

Access to client data is restricted to authorized team members only

Sensitive data is never stored longer than necessary

Devices and accounts are protected with two-factor authentication

Regular audits and backups are performed to ensure data integrity

Despite our safeguards, no system is 100% secure. By using our services, you acknowledge this risk and agree that OnCallColombia is not liable for breaches beyond our control.

5. Data Retention

We retain your information only as long as needed to provide services, fulfill legal obligations, and resolve potential disputes. You may request deletion of your personal data at any time by contacting us directly.

6. Your Rights

You have the right to:

Request access to or deletion of your personal data

Update your contact information

Ask how your data has been used

Withdraw consent for further communication (where applicable)

To exercise any of these rights, contact us at:
📧 [email protected]

7. Cookies and Website Analytics

We use cookies and analytics tools (e.g., Google Analytics) to improve website performance. These tools collect anonymized technical data such as browser type, time on site, and page views.

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may include links to third-party platforms (e.g., WhatsApp, payment processors). We are not responsible for the privacy practices of those sites. We recommend reviewing their policies before submitting any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last updated” date. Continued use of the site or services implies acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

OnCallColombia
📧 [email protected]
📲 Talk to a Coordinator on WhatsApp