Disclaimer

A Private Service — Not a Government Agency

OnCallColombia is a private concierge coordination service. We are not affiliated with, endorsed by, or acting on behalf of Migración Colombia, the Cancillería, DIAN, ICA, the FBI, any U.S. or Colombian government agency, or any embassy or consulate. We help you access and coordinate services; we do not issue government documents, approvals, visas, or apostilles ourselves, and we cannot guarantee any government outcome. All government and third-party fees are set and collected by those authorities.

Not a Direct Care Provider

We are not a clinic, hospital, laboratory, law firm, or security company. Medical, legal, laboratory, and security services are delivered by independent, licensed providers in our vetted network. OnCallColombia coordinates access and logistics but is not the provider of those services and is not responsible for their professional judgment or outcomes.

Not Professional or Legal Advice

Information shared by our coordinators or our AI WhatsApp concierge is general and informational only. It does not constitute medical, legal, immigration, or tax advice, and should not be relied on as a substitute for consultation with a licensed professional. Where you need professional advice, we can connect you with a licensed provider who can advise or treat you directly.

Not an Emergency Service

OnCallColombia is not an emergency responder. For any life-threatening or urgent medical, safety, or legal emergency, call local emergency services (123 in Colombia) or go to the nearest hospital immediately.

No Guaranteed Outcomes

Except where expressly stated in writing, we do not guarantee:

• Government, immigration, or visa approvals or timelines
• Medical results or treatment outcomes
• Legal outcomes or third-party decisions
• Acceptance of documents (e.g., ESA letters) by airlines, housing providers, or foreign authorities

Estimates of turnaround time are based on typical experience and are not promises. Third-party authorities can be inconsistent and act at their own discretion.

Screening Products

Harm-reduction products such as scopolamine test kits are for screening only and are not definitive. A negative result does not guarantee safety. Always use your own judgment and assume responsibility for use and interpretation.

External Links

Our site may link to third-party platforms (e.g., WhatsApp, payment processors). We are not responsible for the content, security, or practices of those sites.

Questions

This Disclaimer should be read together with our Terms of Service and Privacy Policy.

Questions? Email hello@oncallcolombia.com or talk to a coordinator on WhatsApp.