Need to Fly or Rent with Your Pet in Colombia?

Get a Legal ESA Letter in 48 Hours

Avoid airline fees, housing stress, and emotional strain—our bilingual Colombian psychologists issue valid ESA letters fast.

What is an ESA Letter?

An ESA letter (Emotional Support Animal letter) is a formal document issued by a licensed mental health professional that verifies your need for an emotional support animal as part of your mental health treatment. It states that your animal provides therapeutic benefits to help manage conditions like anxiety, depression, PTSD, or stress-related disorders. In Colombia, an ESA letter from a qualified local professional can help you access important accommodations—such as flying with your pet in-cabin or negotiating pet-friendly housing—even in places with strict animal policies.

Travel stress-free with Avianca or LATAM

Get accepted into pet-restricted apartments and furnished rentals

Enjoy smoother check-ins at Airbnb stays across Colombia and abroad

Feel calm, confident, and supported—with official documentation to back you up

Bring your pet into restaurants, cafés, and public spaces (case-by-case basis)

Avianca let me fly with my dog in-cabin, no fees. Total lifesaver.

- OnCallColombia Client

Travel and Live Freely in Colombia with Your Emotional Support Animal by Your Side

Living abroad with emotional or mental health challenges can be disorienting—especially in a country where systems and support structures are unfamiliar. In Colombia, an Emotional Support Animal (ESA) can make a profound difference, offering daily comfort, grounding, and emotional stability.

An official ESA letter issued by a licensed Colombian medical professional provides the documentation needed to access practical benefits, such as flying with your animal in-cabin on airlines like Avianca and LATAM—often without extra fees. Many travelers also report success using their ESA letter to secure pet-friendly housing and avoid rental restrictions, even in buildings with strict no-pet policies.

While Colombia does not have formal ESA legislation like the U.S., having a locally issued ESA letter in Spanish and English significantly improves your ability to advocate for your rights in a culturally appropriate and legally recognized way. It’s a powerful tool for travelers, digital nomads, and expats who rely on their animals for emotional stability while navigating life far from home. An ESA letter is the first step to reclaiming control, peace of mind, and full access to the life you're building in Colombia—with your animal by your side.

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Follow-up support if your airline or landlord has questions

Bonus: Free checklist for airline submission

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How to Prepare

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Benefits you get when joining

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How OnCallColombia Works:

You tell us what you need. We handle the rest. One trusted point of contact—start to finish.

Start the Conversation

Message us on WhatsApp. You’ll speak directly with a bilingual coordinator who understands your situation.

No bots. No forms. Just real help.

We Take Over

We coordinate everything behind the scenes—medical, legal, safety, or pet-related—using trusted providers we’ve personally vetted for licensing and background checks.

Clear timelines. Transparent pricing. Handled discreetly.

You Get Results

We stay in contact until the job is done right. No chasing people. No miscommunication. Just peace of mind.

One expert team. One number. That’s it.

What Our Members Are Saying